Devon Direct : Cheap Landlord Buildings Insurance UK

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Devon Direct Insurance Services

1st Floor

Queens Park Mansions

5 Queens Park Road

Paignton

Devon

TQ4 6AH

Phone 01803 698456

Key Facts

Please note that this cover summary does not contain the full terms and conditions of this contract of insurance, which can be found in the insurance document.

Insurer

Equity Red Star, managed by Equity Syndicate Management Ltd which is authorised and regulated by the Financial Services Authority.

You can choose from Buildings and Buildings and Contents Insurance. Your intermediary will provide you with details of the cover you have chosen, and will confirm the sums insured that you have requested at the time of quotation.

Cover specific features and benefits

Section One: Buildings

Up to 20% of the buildings sum insured for loss of rent or costs for alternative accommodation.

Up to £1000 for water charges payable following accidental damage to domestic water or heating system.

Up to £2 million liability cover as the owner of your present and previous homes (up to 7 years after you sold it.)

Section Two: Contents

Up to 20% of the contents sum insured for loss of rent or costs for alternative accommodation.

Up to £1000 for water charges payable following accidental damage to domestic water or heating system.

Up to £5 million for liability for accidents to domestic employees for any one event (plus any agreed costs and expenses.)

Significant or unusual exclusions or limitations (by cover)

Section One: Buildings

If the private residence is occupied partly or wholly by tenant(s) in the following categories, we will not pay the first part of every claim as shown, other than claims for subsidence, heave or landslip where the excess will be £1000 (or as specified by endorsement.)

Category 1 - Private	£100.00
Category 2 - Student	£125.00
Category 3 - Department of Social Services	£150.00
Category 4 - Asylum seeker	£250.00

Section Two: Contents

The first £100 of every claim (or as specified by endorsement)

More than one excess may apply to a claim, but details of all excesses may be shown in your insurance document (or in your schedule.)

Period of insurance

The insurance offered is a 12-month contract. The insurance may be renewed each year, but renewal will be subject to the terms and conditions that apply at the time of the renewal.

Cancellation

You may cancel the insurance at any time by sending us written notice. The charges that will apply are detailed in the general conditions section of the insurance document.

Your right to change your mind

You may cancel the insurance, without giving reason, by sending us written notice and returning the insurance documents within 14 days of it starting or, (if later), within 14 days of receiving the insurance documents. We will make a charge equal to the period of cover you have had, but this charge will be subject to a minimum of £25 + insurance premium tax (IPT).

How to claim

If a claim or possible claim occurs you must report it to us as soon as possible. Please phone our 24-hour helpline on 0870 240 1563

Complaints

If you have any cause to complain about our insurance, or us, please contact your intermediary who administers the insurance on our behalf.

Having contacted your adviser, if you are still not satisfied with the way a complaint has been dealt with, you should write to the Chief Executive of Equity Red Star at 52 Leadenhall St., London EC3A 2BJ. When you do this quote your insurance document number as it will help us to deal with your complaint promptly.

After this action, if you are still not satisfied with the way a complaint has been dealt with you should refer your case to the Complaints Department at Lloyds at Policyholder and Market Assistance, Lloyds Market Services, 1 Lime St., London EC3M 7HA.

Having followed this procedure, your complaint can be referred to the Financial Ombudsman Service (FOS) at The Financial Ombudsman Service, South Quay Plaza II, 183 Marsh Wall, London E14 9SR.

(These procedures do not affect your right to take legal action if necessary)

Financial Services Compensation Scheme (FSCS)

If Equity Red Star is unable to meet its liabilities under the insurance, you may be entitled to compensation from the FSCS.

The first £2000 of a claim is protected in full and 90% of the remainder of the claim will be met. You can get further information from us or from the Financial Services Authority (FSA).

Law applying to this insurance

Unless we have agreed otherwise with you, English law will apply to this insurance.

Devon Direct Insurance Services Ltd.
Registered in England no 5037934
Head and registered office: 80 Milton St., Brixham, Devon TQ5 0AS
Authorised and regulated by the Financial Services Authority
FRN 306033

Untitled Page

Devon Direct Insurance Services

1st Floor

Queens Park Mansions

5 Queens Park Road

Paignton

Devon

TQ4 6AH

Phone 01803 698456

	Underwritten by
Rentguard Summary of Cover

Please note that this cover summary does not contain the full terms and conditions of this contract of insurance, which can be found in the insurance document.

An insurance package designed for landlords of let property.Insurer

Rentguard offers you comprehensive standard cover plus optional extras.

Inflation Protection - We take away the burden of keeping your sums insured in line with
inflation - we use recognised price indices to amend your sums insured to reflect inflation.Equity Red Star, managed by Equity Syndicate Management Ltd which is authorised and regulated by the Financial Services Authority.

Expert Claims - We take on the burden of negotiating with third parties on your You can choose from Buildings and Buildings and Contents Insurance. Your intermediary will provide you with details of the cover you have chosen, and will confirm the sums insured that you have requested at the time of quotation.

Spreading Your Cost - You can take up the option to pay your annual by monthly direct debit - helping you to manage your cashflow. There may be a charge associated with this.Cover specific features and benefits

Policy Duration - This is an annually renewable Policy.Section One: Buildings

Sums Insured - Correct values at risk must be advised to us. If the Sums Insured you request are not adequate this may jeopardise your claim or cover.

Policy Summary

Up to 20% of the contents sum insured for loss of rent or costs for alternative accommodation. This document is a summary of the insurance cover provided by the Buildings and Contents Insurance product and, as such, it does not contain the full terms and conditions of your insurance. You can fi nd the full terms and conditions of the product in the Policy document. This summary is provided to you for information purposes only and does not form part of your insurance contract.

Type of Insurance Cover - Rentguard offers comprehensive cover for Landlords of Let Property including Buildings, Communal Contents, Employers’ and Public Liability. Please to your Policy Schedule for full details of your cover.

The maximum amount we will pay is the Sum Insured or Limit within your Policy Wording or on the Policy Schedule.

Features and Benefits

Cover applies to Great Britain, Northern Ireland, the Isle of Man and the Channel Islands and additionally in respect of Employers Liability to temporary visits abroad excluding off-shore

Buildings

Cover offered	Standard cover	Policy ref
Replacement value of Buildings, Flats or rented Dwelling Houses and associated outbuildings/garages (including Debris Removal, Architects and Surveyors’ fees)	Up to amount nominated by the Insured	Page 7
“All Risks” cover including Subsidence being subject to certain exclusions	Yes	Page 7
Automatic Reinstatement of Sum Insured following a loss	Yes	Page 14
Damage to cables, drains and underground pipes	Yes	Page 11
Cover for tracing and making good leaking underground pipes, drains and cables	£5,000 per Block and £25,000 in any period of insurance	Page 11
Accidental Glass Breakage for fi xed glass and sanitaryware	Yes	Page 11
Loss of Rent/Alternative Accommodation expenses as a result of damage covered by the Policy	30% of Buildings Sum Insured	Page 12
Damage to landscaped gardens caused by Emergency Services	£5,000 in any one period of insurance	Page 12
Replacement of locks and keys following theft	£1,000 per Block and £25,000 in any period of insurance	Page 12
Loss of metered water as a result of bursting or leaking pipes	£5,000	Page 12
Accidental Damage to closed circuit television	£5,000	Page 12
Removal of bees/wasps nests	£250	Page 12
Terrorism cover	Yes	Page 25
Emergency access	Yes	Page 12

Contents

Cover offered	Standard cover	Policy ref
Replacement value of household goods and all other personal property	Up to amount nominated by the Insured	Page 15
“All Risks” cover available for high risks items	Yes	Page 15
Curios and Works of Art	£1,000 per item	Page 15
Property in the open but within the premises (This limit shall not apply to radio and television aerials, satellite dishes, their fi ttings and masts that are fi xed to the Property)	£250	Page 15
Domestic oil in fi xed fuel oil tanks	£1,000	Page 16
Accidental Glass Breakage for fi xed glass and sanitaryware	Yes	Page 18
Contents, if not otherwise insured, are covered whilst temporarily removed from the premises	Yes	Page 18
Terrorism cover	Yes	Page 25

Communal Contents

Cover offered	Standard cover	Optional cover	Policy ref
Replacement value of Communal Contents	£20,000	Increased Sums Insured	Page 19
Cover for specified perils see policy wording	Yes		Page 19
Curios and Works of Art	£1,000 per item		Page 19
Money the property of the Residents Association whilst in transit or in a locked drawer/safe	£1,000		Page 20
Terrorism cover	Yes		Page 25

Liability

Cover offered	Standard cover	Optional cover	Policy ref
Employers Liability	£10m		Page 23
Public Liability for property owners	£5m	£10m	Page 21
Cover for legal defence costs for prosecutions under the Health and Safety at Work etc Act 1974	Yes		Page 21
Legal Liability incurred under the Defective Premises Act	Yes		Page 22

Significant or Unusual Exclusions and Limitations

Significant or Unusual Exclusions and Limitations	Applies to
The property must be maintained in a good state of repair and reasonable precautions must be taken to avoid any loss	Buildings, Contents & Communal Contents
Special terms apply to empty - you must advise Rentguard immediately any premises becomes unoccupied	Buildings, Contents & Communal Contents
Date Recognition Exclusion	All covers except Employers Liability
Computer or data processing equipment, operator error, virus or hacking	Buildings, Contents & Communal Contents
Subsidence damage to property except garages where main building is not damaged at the same time	Buildings & Contents
Diminution in market value	Buildings, Contents & Communal Contents
Theft or Malicious Damage by the Insured (or member of their family) or any Employee or by the tenant residing in the Building or other people lawfully on the premises	Buildings, Contents & Communal Contents
Property in the open	Communal Contents
Valuables, gold, silver, furs and jewellery	Contents & Communal Contents
Gradually operating causes e.g. rust, rot, corrosion and gradual pollution	Buildings, Contents & Communal Contents and Public Liability
Fines and penalties imposed	Liability covers
Liability assumed by agreement	Public Liability
Liability for which compulsory motor insurance is required	Employers’ and Public Liability
Damage to property in your custody	Public Liability

Excesses

Policy Excesses	Minimum Excess (Refer to Policy Schedule)
Subsidence minimum excess	£1,000
Public Liability - property damage	£100
Buildings and Contents occupied properties (i) Malicious Damage, Storm, Flood, Escape of Water, Theft or Accidental Damage (ii) All other losses except Subsidence	(i) Buildings £100 Contents £50 (ii) £100
Buildings and Contents unoccupied properties and properties occupied by Seekers (i) Malicious Damage, Storm, Flood, Escape of Water, Theft or Accidental Damage (ii) All other losses except Subsidence	(i) £250 (ii) £250

Empty/Unoccupied Property

We must be notified as soon as possible but in any event within 90 days whenever a Property becomes empty or unoccupied Failure to comply with any part of this section could invalidate a claim.

We will not pay for any claim arising under paragraphs b) (Theft) c) (Riot) d) (Malicious Damage) h) (Escape of Water) i) (Damage to Water Installations) of the Perils Insured and paragraph d) (Glass) of the Extensions if any Property(s) is/are left without an occupant for more than 14 consecutive days unless:

(i)	The Premises are inspected at least once during each 14 days by You or your appointed representative
(ii)	The water, gas and electricity supplies are turned off at the main and the water system drained except where required to be maintained for central heating
(iii)	If the central heating system is left in operation it should be set for a minimum continual temperature of 13°C
(iv)	Door and door locks identified as being suitable for external use must be fitted and used at all times
(v)	all refuse and waste materials are removed from the interior of the premises and no accumulation of refuse and waste be allowed in the adjoining yards or spaces owned by You
(vi)	The premises are unoccupied for no more than 30 days in any period of insurance due to annual leave
	Other terms and conditions may apply, dependent on circumstance.

Your Cancellation Rights

You are entitled to cancel your insurance policy at any stage during the policy term. You are entitled to a period of 14 days in which to consider the content of your insurance policy, and the extent of the cover therein. Cancellation of your policy within 14 days is therefore subject to a full refund

Provided that there have been:

	no claims made under the Policy for which we have made a payment
	no claims made under the Policy which are still under consideration
	no incident likely to give rise to a claim but is yet to be reported to Us

Cancellation after 14 days will be subject to the normal terms and conditions of the policy wording, and will be refunded pro-rata, less 15% of the total cost of the insurance cover

If a claim has been submitted or there has been any incident likely to give rise to a claim during the current Period of Insurance, no refund for the unexpired portion of the premium will be given.

Claim Notification

In the event that you need to make a claim under your Policy, you should telephone the Rentguard claims line on 0208 587 1060. Claims must be submitted within 30 days of the incident.

Making Yourself Heard

Any complaint you may have should in the first instance be addressed to your Insurance Adviser, then claim office or helpline as applicable. If you are not satisfied with the way in which your complaint has been dealt with, you should write to the Customer Care AXA Insurance.

If the complaint is still not resolved, you can approach the Financial Ombudsman Service. The Ombudsman will only consider complaints if:

	We have provided you with written confirmation that our internal complaints procedure has been exhausted
	Your business has a turnover of less than £1,000,000
	Referral to the Financial Ombudsman will not affect your right to take legal action.
	Full details of addresses and contact numbers can be found within the Policy Wording.

Financial Services Compensation Scheme (FSCS)

Rentguard is covered by the FSCS, which is triggered when an authorised firm goes out of business. In this unlikely event you may be entitled to compensation from the scheme. Compensation under the scheme for:

	Compulsory insurance is covered in full
	Non compulsory insurance is protected in full for the first £2,000 and 90% of any amount above the threshold.
	Full details are available at www.fscs.org.uk

Financial Services Authority Regulation

AXA Insurance UK plc and Rentguard, a trading style of RGA Group Ltd, are authorised and regulated by the Financial Services Authority (FSA). This can be checked on the FSA’s website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

This policy is underwritten by AXA Insurance UK plc whose registered address is 5 Old Broad Street, London EC2N 1AD. Registered in England No 78950.

For further details about this cover, please refer to your agent, or contact the Quoteline on 0208 587 1060, giving agent name and/or number. Alternatively, you can buy-on-line at www.rentguard.co.uk

Rentguard,
Grove House,
551 London Road,
Isleworth,
Middlesex,
TW7 4DS

Tel: 0208 587 1060
Fax: 0208 587 1061
Web: www.rentguard.co.uk

A trading style of RGA Group Ltd.
Authorised and regulated by the Financial Services Authority
Registered in England No. 4302819

AXA Insurance UK plc.
Registered in England No 78950
5 Old Broad Street,
London,
EC2N 1AD
A member of the AXA Group of Companies
In order to provide a quality service telephone calls may be monitored or recorded

Untitled Page

Devon Direct Insurance Services

1st Floor

Queens Park Mansions

5 Queens Park Road

Paignton

Devon

TQ4 6AH

Phone 01803 698456

		Underwritten by
Landlord Legal Expenses

Please note that this cover summary does not contain the full terms and conditions of this contract of insurance, which can be found in the insurance document.

Policy Summary

Up to 20% of the contents sum insured for loss of rent or costs for alternative accommodation. Some important facts about the Professional Fees policy are summarised below. This summary does not describe all of the terms and conditions of the policy, so you will need to take time to read the insurance policy wording to make sure that you understand the cover that it provides. All references below to the cover provided are contained within the full policy wording. Please note that a full policy wording is available for your inspection upon request.

Name of insurer

The policy is underwritten by AXA Insurance UK plc.

The company is authorised and regulated by the Financial Services Authority

Name of coverholder

The policy is administered on behalf of the insurers by Legal Insurance Management Ltd, 58 Hagley Road, Stourbridge, West Midlands. DY8 1QD.

Type of insurance

The policy is designed to cover the cost of professional fees charged by a claims handler, solicitor or accountant following a specific occurrence, provided that cover for that occurrence is detailed within the policy wording and is not specifically excluded within the policy schedule issued.

Significant features & benefits

The policy includes the following features (unless specifically excluded by the policy schedule issued), which are fully explained in detail in the policy wording. The limit of indemnity provided will be shown on the policy schedule issued and is limited to £25000 in any one claim or any one period of insurance.

Section of cover	Cover provided	Specific section exclusions (Please note that this only shows the significant exclusions and reference should be made to the policy wording for a definitive list)
Breach of Tenancy Agreement	Pursuit following a breach by the tenant of any of their obligations under the tenancy Agreement	Loss or damage to fixtures fittings & furniture not referred to in the original inventory prior to the commencement of the agreement or any claim or where the value is less than £1000.
Rent Arrears Pursuit	The pursuit of Rent Arrears which commenced during the period of insurance.
Eviction	The eviction of anyone in the property without your permission.
Legal Defence	The defence of civil or criminal proceedings in respect of any act or omission by you arising from your ownership or management of the property.
Legal Helpline	Free access to legal advice & assistance.	The helpline can provide general advice only and cannot assist with complex legal matters which may require the review of documentation and is not intended to replace the services of a solicitor.

Significant & unusual exclusions or limitations

The policy will exclude claims where the incident falls outside of the scope of cover provided by the policy wording or where this is subject to a specific exclusion or limitation. Please refer to the policy wording for full details. The most significant or unusual exclusions or limitations are outlined below.

Other than the excess (first amount of any claim you are required to pay) shown under the relevant section of cover listed above, unless otherwise shown on the policy schedule, no additional excess applies.

You must obtain or have obtained and be able to produce a satisfactory credit reference prior to the granting of the tenancy.

If you can convince us that there are sensible prospects of being successful in your claim and that it is reasonable for Professional Fees to be paid we will take over the claim on your behalf appoint a specialist of our choice to act on your behalf.

We may limit the Professional Fees that we will pay under the policy where we consider it is unlikely a reasonable settlement of the claim will be obtained, or the potential settlement amount of the claim is disproportionate compared with the time and expense incurred in pursuing or defending the claim.

Where it may cost us more to handle a claim than the amount in dispute we may at our option pay to you the amount in dispute which will then constitute the end of the claim under the policy.

If Legal Proceedings have been agreed by us you may at that stage decide to nominate and use your own solicitor or indeed, you may wish to continue to use our own specialists.

If you decide to nominate your own solicitor we must agree this in advance and you will be responsible for any Professional Fees in excess of those which our own specialists would normally charge us (Details are available upon request).

At conclusion of the claim if you are awarded any costs (not your damages), these must be paid to us.

Please note that if you should engage the services of a solicitor prior to making contact with us any costs that you incur are not covered by this Insurance.

This is a policy where you must notify us during the period of insurance and within 30 days of any circumstances which may give rise to any claim under the policy. Failure to do so could mean that we decline to pay a claim for your professional fees.

The jurisdiction and territorial limits of the policy is The United Kingdom.

In the event that you make a claim under this policy which you subsequently discontinue due to your own disinclination to proceed, any legal costs incurred to date will become your own responsibility and will be required to be repaid to the insurer.

The following circumstances are not covered by the policy:

	Any incident which occurs within the first 90 days of the first period of insurance where the tenancy agreement commenced before the policy started.
	Any Insured Incident arising out of a tenancy agreement which does not fall within the definition of Tenancy Agreement.
	A dispute relating to service charges or any compensation payment to a tenant.
	The defence of dilapidation claims that fall within Small Claims limits.
	The Tenancy Agreement having been granted without first obtaining the requisite consent or licence.
	Claims arising out of rent registration or reviews, purchasing the freehold of the Property, rent tribunals, land tribunals or rate tribunals unless defending action bought against you by the Tenant.

Duration of the contract

The cover provided by the policy is normally for a twelve month period. Where this is altered, it will be clearly shown within the quotation provided and policy schedule subsequently issued.

Cancellation

We wish you to be happy with the cover provided by your policy. However you have the right to cancel the policy within 14 days of receiving the policy documents without giving reason. If you chose to cancel, we will refund your premium after first (at our discretion) charging for the cover provided from the date of commencement of the contract until the date of cancellation and any helpline costs incurred.

Claims address

The person insured by the policy should report immediately (and in accordance with the policy terms and conditions no later than 30 days after the occurrence) any incident which may give rise to a claim under the policy. Failure to do so could mean that we decline to pay a claim under the policy. The telephone number for the reporting of a claim is contained within the policy schedule. A claim form will be dispatched for completion by the insured person and return to the address shown below. If you wish to make a claim in writing, this must be made in person by the Insured Person seeking cover under the policy issued. Please note that we will not enter into dialogue or correspond with anyone other than the Insured Person or the Insured Person’s personal representatives (following death or serious incapacity) in relation to the notification and subsequent handling of a claim. Claims Department, Legal Insurance Management Ltd, 58 Hagley Road, Stourbridge, West Midlands. DY8 1QD

Complaints procedure

In the event of a complaint arising under this Insurance, you should in the first instance write to the Agent who arranged this Insurance on your behalf.

If the matter remains unresolved you should write to the Managing Director of Legal Insurance Management Ltd at the above address.

If the matter still remains unresolved thereafter you can then write to the Insurers whose details are shown within the policy schedule.

If it is not possible to reach an agreement, you may have the right to make an appeal to the Financial Ombudsman Service.

This also applies if you are insured in a business capacity but have a group annual turnover of less than £1 million, or are a charity with an annual income of less than £1 million, or are a trustee of a trust with a net asset value of less than £1 million.

You may contact the Financial Ombudsman Service at: - South Quay Plaza, 183 Marsh Wall, London.E14 9SR.

Compensation scheme

AXA Insurance UK plc are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if they cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim.

You can get more information about compensation scheme arrangements from the FSCS. The FSCS can be contacted at 7th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BN, or by telephone or fax (Tel: 020 7892 7300 or Fax: 020 7892 7301), or by e-mail (enquiries@fscs.org.uk).

Legal Insurance Management Ltd is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. You can get more information about the compensation scheme arrangements from the FSCS.

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